Privacy Policy

Effective Date: July 7, 2026

Full Suspension LLC (“Full Suspension,” “we,” “our,” or “us”) respects your privacy. This Privacy P, how we use it, and how you can contact us about your information.

This Privacy Policy applies to our website, service request forms, online order forms, customer communications, and any Full Suspension web pages where this policy is posted.

We may collect the following information when you contact us, request service, place an order, ship an item to us, or use our website:

• Name
• Email address
• Phone number
• Return/shipping address
• Billing or order information
• Service request details
• Bike, fork, shock, dropper post, or suspension product details
• Brand, model, year, serial number, service history, symptoms, or issues described by the customer
• Photos, notes, or attachments you choose to submit
• Communications you send to us by email, phone, website form, marketplace message, or other contact methods

We may also collect limited website usage information automatically, such as IP address, browser type, device type, pages visited, referring pages, and cookie or analytics information.

We use the information we collect to:

• Respond to service requests and customer questions
• Provide quotes, recommendations, and service options
• Perform suspension service, repair, rebuild, inspection, or related work
• Process orders, invoices, payments, shipping, and returns
• Contact you about your service, order, quote, shipment, or customer support request
• Keep service, warranty, accounting, tax, and business records
• Improve our website, services, inventory, products, and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, tax, accounting, or regulatory obligations

We may use your email or phone number to contact you about an active service request, order, quote, invoice, shipment, or customer support issue. If we send marketing emails, we will provide a way to unsubscribe.

Payments may be processed by third-party payment processors or marketplace platforms. Full Suspension does not intentionally store full credit card numbers on our website. Payment processors may collect and process payment information according to their own privacy policies and security practices.

Our website may use cookies, analytics tools, hosting tools, advertising tools, or similar technologies to help operate the website, understand website traffic, improve user experience, and measure marketing performance.

These tools may collect information such as device type, browser type, IP address, pages visited, and interactions with the website.

You can usually adjust cookie settings through your browser. Some browsers offer “Do Not Track” signals. Because there is not one consistent industry standard for how websites should respond to those signals, our website may not respond to every “Do Not Track” signal.

We do not sell your personal information.

We may share information only when reasonably necessary to operate our business, provide services, or comply with the law. This may include sharing information with:

• Website hosting providers
• Email and communication providers
• Payment processors
• Shipping carriers
• E-commerce or marketplace platforms
• Accounting, bookkeeping, tax, or invoicing providers
• Inventory, service management, or customer support tools
• IT, security, or website support providers
• Legal, regulatory, or law enforcement authorities when required or appropriate

We only share the information needed for the specific purpose.

Customers may choose to send photos, product details, or service notes to help us evaluate or perform service.

We may use those photos and details internally to evaluate service needs, document work, communicate with the customer, and maintain service records.

We will not intentionally use customer-submitted photos, names, testimonials, or identifying service details for public marketing without permission.

We keep personal information only as long as reasonably necessary for business, service, warranty, tax, accounting, legal, customer support, fraud prevention, and recordkeeping purposes.

Some records may need to be kept even if a customer requests deletion, such as records related to completed services, invoices, payments, shipping, taxes, warranty history, disputes, or legal obligations.

We use reasonable safeguards to protect personal information. However, no website, email system, payment system, or method of electronic storage is completely secure. Please do not submit sensitive information that is not needed for your service request.

Examples of information we do not need include Social Security numbers, birth dates, medical information, passwords, or full payment card numbers.

Our website and services are not directed to children under 13.

We do not knowingly collect personal information from children under 13. We do not ask for age on our general service forms. If you are under 13, please have a parent or guardian contact us instead.

If we learn that we have collected personal information from a child under 13 without appropriate parent or guardian consent, we will take reasonable steps to delete that information. A parent or guardian may contact us at the email address listed below.

You may contact us to request that we review, correct, update, or delete personal information associated with you.

We may need to verify your request before taking action. We may also need to keep certain information when required for business records, service history, tax, accounting, legal, warranty, fraud prevention, or dispute resolution purposes.

Our website may link to third-party websites, marketplaces, payment processors, shipping providers, social media pages, or other outside services. We are not responsible for the privacy practices of those third parties. Their privacy policies apply to information collected by them.

We may update this Privacy Policy from time to time. When we update it, we will revise the effective date at the top of the page. The updated version will apply when posted on our website.

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Full Suspension LLC
Email: Jon@fullsuspension.com
Phone: 704.230.9039
Mailing Address: 

Full Suspension LLC

233391 Rhinestone Road

Wausau, Wisconsin 54403